Scope
Serendip Games Limited (“we,” “us,” or “our”) is responsible for Spider Trouble and this website. This policy explains how we may collect, use, disclose, and protect information when you use those services.
Information we may collect
Account and contact information
When you use account features, we may process an email address, account identifier, login method, and information submitted through customer support.
Device and technical information
We may process device model, operating system and app version, language, IP address, device or advertising identifiers, network status, crash data, and security events depending on the features you use and your device settings.
Gameplay and leaderboard information
We may process run distance, scores, progression, unlocked spiders or accessories, collected items, feature interactions, leaderboard name or identifier, and related gameplay events.
Purchases, advertising, and rewards
When you make purchases or use advertising and reward features, we may receive product, order, amount, currency, status, advertising event, and reward-delivery information. Complete payment card details should be processed by the applicable authorized payment provider rather than stored by us.
How we may use information
- Provide, maintain, and improve Spider Trouble.
- Operate accounts, progression, unlocks, rankings, and game settings where available.
- Process purchases, rewards, refunds, and related transaction support where applicable.
- Diagnose crashes, prevent fraud or abuse, and protect service integrity.
- Respond to support, privacy, and legal requests.
- Comply with applicable law and enforce the Terms of Service.
Data retention
Information will be retained only for the periods needed for the purposes described above, including security, dispute resolution, accounting, and legal obligations.
Information security
We use reasonable technical and organizational safeguards appropriate to the information involved. No electronic transmission or storage method can be guaranteed completely secure.
Your rights and choices
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also be able to control advertising identifiers, notifications, and permissions through device settings.
Submit a request through the Contact page. Do not send identity documents through an ordinary support message.
Children's privacy
For questions or requests concerning children's privacy, contact us at service@playserendip.com.
International processing
Information may be processed outside your country where our service providers operate.
Changes and contact
We may update this policy to reflect changes in the game, technology, providers, or law. The revised version will display a new effective date and, where required, additional notice.
Privacy contact: service@playserendip.com
Company: Serendip Games Limited
Registered address: RM 23B,9/F, 118 WAI YIP STREET, KWUN TONG HONG KONG