Serendip Games Limited

Contact & player help

Tell us what you need help with.

Have a question about Spider Trouble or Serendip Games Limited? Find support guidance, read common questions, or get in touch below.

Before you write

A few details help us understand the issue

For gameplay or technical problems, include what happened, what you expected, your device model, Android version, and the steps that led to the issue.

  • Use the email address associated with the game, if applicable.
  • Include an order reference for purchase questions, but no full card information.
  • Describe the privacy right you want to exercise for data requests.

10 to 2,000 characters0 / 2000

Selecting “Compose Email” will open your email application. Your message will not be sent until you review and send it from your email account. By continuing, you acknowledge that the information will be handled as described in the Privacy Policy.

Player Support

A little detail helps us help you

For account access, downloads, purchases, or technical issues, include the information that matches your request.

Account access

Get back to your game

Include the email linked to your Spider Trouble profile, any error message, and when the issue started. Never share your password or verification codes.

Ask about your account
Downloads & gameplay

Describe what happened

Tell us your device model, Android version, and the steps that led to the issue. Include what you expected and what appeared on screen.

Get game support
Payments & delivery

Help us find your purchase

Provide your order reference, purchase date, and the item or amount involved. Explain any missing delivery, duplicate charge, or refund request without sharing sensitive payment details.

Ask about a purchase

FAQ

Common questions, clear answers

A quick guide to accounts, the web store, and getting help.

Which email should I use?

Use the email linked to your Spider Trouble profile so your enquiry can be associated with the correct account.

When do store products refresh?

The payment store shows default packages before sign-in. Available products refresh after your account is verified.

What custom amounts are accepted?

Custom amounts must be positive and end in .99, such as 49.99. Review the displayed currency, package, and total before continuing.

Where do payments open?

After your order is prepared, select “Continue to payment” to open checkout in a new browser tab. Review the payment details before confirming.

What if account lookup fails?

Check that you entered the email linked to your game profile and that your connection is working. If the problem continues, include the error message in your enquiry.

How do I contact the studio?

Use the contact form above for account, download, purchase, privacy, or business questions. “Compose Email” prepares a draft for you to review and send from your own email account.

Direct contact

Prefer to use your own email?

Company
Serendip Games Limited
Support email
service@playserendip.com
Registered address
RM 23B,9/F, 118 WAI YIP STREET, KWUN TONG HONG KONG